E-THOR ENERGY SOLUTION AS (www.e-thor.com) is an online store for charging systems adapted to installation for your home and cabin. The online store is owned and operated by Z E-THOR ENERGY SOLUTION AS (hereinafter “Supplier”), organisation no. 929 538 528. If you need chargers for cooperative housing, joint property or larger parking facilities, see www.e-thor.com/for-partners/.
Purchases via the online store only apply to purchases made by private individuals residing in Norway. For international distribution contact our support at info@e-thor.com.
The online store gives the Customer the opportunity to easily buy a charging station for your home. Via the online store, you also have the opportunity to order a standard installation from one of our certified installers. The installer will then contact the Customer to agree a time for installation.
Below, you will find overall and general information about delivery terms, personal data, cookies, right of cancellation and more. These terms and conditions, together with the sales agreement (the “Agreement”) and the order confirmation issued after the purchase (the “Order Confirmation”) constitute the total contractual basis between the Parties.
The buyer is hereinafter referred to as the “Customer”. To be able to shop on the E-THOR ENERGY SOLUTION AS marketplace, you must be at least 18 years old.
The Supplier and the Customer are jointly referred to as the “Parties”.
The Supplier can be contacted as follows:
E-THOR ENERGY SOLUTION AS
Dr. Palmstrøms vei 15, 9901 Kirkenes
Or by e-mail: info@e-thor.com
In order to ensure that the Customer finds it easy and safe to shop in our online store, we have summarized the purchasing process in a concise and user-friendly manner:
- Familiarise yourself with the products
- Select the desired product
- Add to shopping cart
- Select shipment and payment method
- Any registration of a customer profile with eThor Charger
- Checking the order
- Confirm your order and acceptance of the terms of sale
- Receive order confirmation
When the Supplier receives the order, the order will be confirmed by sending an Order Confirmation to the Customer at the e-mail address provided in connection with the purchase. The Customer must carefully review the order confirmation when it is received and examine whether the Order Confirmation is in accordance with the order.
Deviations between the order and the Order Confirmation are considered a new offer from the Supplier, which the Customer can accept or decline. If the Customer has ordered more than one product, the Customer may receive the products in separate shipments.
The Supplier reserves the right to cancel orders, in whole or in part, if the product is sold out. In the event of sold-out situations, the Customer will be notified of this, potentially together with information about what the Supplier can offer instead. The Customer will have the option to accept the new offer with the changes that are indicated in relation to the original order, or cancel the order. Furthermore, reservations are made regarding the cancellation of orders intended for resale.
The Supplier normally sends the Products within two to three working days of the issued Order Confirmation. Information about delivery times in the online store is to be considered indicative. The Supplier reserves the right to deviate from the stated delivery time without further notice, as well as to refuse delivery of all goods as a result of a lack of goods in stock and in the event of errors in advertising.
Price changes that occur after ordering Products will not have retroactive effect, unless the price change occurs on the basis of an error in the original price.
The purchase price and subscription price are paid either by direct payment with a debit or credit card via the third-party payment solution Stripe, or by invoice and down-payment via Klarna.
Payment options and payment information are provided by the Customer when entering into the Agreement. Upon entering into the Agreement, the Customer has agreed that such automatic withdrawal can be carried out by the Supplier, its representative, or the suppliers of the payment solutions as mentioned in this item 4.
In the event of late payment, interest on overdue payment accrues in accordance with the Norwegian Act relating to Interest on Overdue Payments (LOV-1976-12-17-100), available at www.lovdata.no.
The Customer bears the risk for the Product from the time it is handed over to him and must immediately examine this carefully and responsibly with a view to making a complaint. If the Customer fails to pick up or receive the Product, he is responsible for any loss the Supplier may suffer as a result.
The Supplier’s liability towards the Customer for losses the latter may suffer as a result of delayed delivery, actual or legal defects in the Product, or other default on the part of the Supplier, is limited upwards to what follows from the rules in Chapter 11 of the Norwegian Consumer Purchases Act.
In the event of faults or defects in the Product, the Installer shall carry out troubleshooting and remedial measures within a reasonable time after the Supplier has received a written complaint from the Customer, cf. Sections 29 and 30 of the Consumer Purchases Act.
If remedial measures as mentioned in the paragraph above do not remedy the defect, the Customer can demand a price reduction and, on further terms, terminate the Agreement cf. Sections 31 and 32 of the Consumer Purchases Act.
The Customer is made aware that if a complaint is not made within a reasonable time after the defect was discovered or should have been discovered, the right to invoke the defect may be lost cf. Section 27 of the Consumer Purchases Act.
By communicating the information in this item 7, the Customer is deemed to have been legally notified of the right of cancellation, cf. the Act relating to the duty of disclosure regarding and right to cancel distance contracts and off-premises sales (LOV-2014-06-20-27) (“the Cancellation Act”) Section 8 first paragraph letters h, i and j, cf. second paragraph.
The Customer has the right to terminate the Agreement within 14 days after the Product has been received by the Customer, or a third party other than the carrier designated by the Customer takes physical possession of the Product. The Customer does not need to provide reasons for using the right of cancellation.
The Customer is responsible only for any reduction in the Product’s value due to a different handling of the Product than is necessary to determine its nature, characteristics and function.
If the Product has been installed, including fixed to the wall and connected to a fuse box, the Customer shall bear the installation costs even if the right to withdrawal is subsequently used.
The Customer can also make use of the right of cancellation if a subscription has been ordered. The cancellation period for these services expires 14 days after the conclusion of the Agreement.
If the Customer has requested that the Subscription be opened before the expiry of the cancellation period, the Customer shall pay an amount that is in proportion to what has been carried out or delivered until the Customer has notified the Supplier that the Customer wishes to terminate the Agreement.
To be able to use the right of cancellation, the Customer shall notify the Supplier in an clear manner of the decision to terminate the Agreement (e.g. in a letter sent by post, fax or e-mail). The Customer can use the cancellation form attached to the Agreement, but it is not mandatory.
If the right of cancellation is notified per post, the following address shall be used:
E-THOR ENERGY SOLUTION AS
Dr. Palmstrøms vei 15,
9901 Kirkenes
If the right of cancellation is notified per e-mail, the following address is used:
In order to comply with the cancellation period, it is sufficient for the Customer to send a notification that the right of cancellation is used before the cancellation period expires.
If the Customer terminates the Agreement, the Supplier shall repay all payments received from the Customer, including the delivery costs (with the exception of additional costs as a result of the Customer having chosen a different type of delivery than the cheapest type of standard delivery offered by the Supplier), without undue delay and in all cases no later than 14 days after the day the Supplier receives notification of the Customer’s decision to terminate the Agreement. However, the supplier is still entitled to withhold the refund until the goods are received, or until the customer provides documentation showing that the goods have been returned.
The Supplier makes the repayment with the same means of payment that the Customer used for the original transaction, unless otherwise expressly agreed.
The Sustomer shall not be charged any fee as a result of the refund.
The Customer shall return the Products or deliver them to the Supplier without undue delay, and in all cases no later than 14 days after the day on which the Customer notified the Supplier that they will terminate the Agreement. The deadline is met if the Customer returns the goods before the deadline of 14 days has expired.
The Customer shall bear the direct costs of returning the Product, including de-installation. The Supplier offers product deinstallation for a fee of NOK x, typically within 14 days, subject to the Supplier’s available capacity. Under no circumstances can the Customer dismantle the product themselves. The Customer shall bear the costs of restoring the installation site to its original condition before installation.
If the Agreement is rightfully terminated, the Product shall be returned to the Supplier. The Customer shall contact the Supplier in writing at the e-mail address specified in the Order Confirmation for further guidance in connection with the return process. Violation of this rule entails responsibility for the losses that may arise as a result.
If the Customer has attached or painted the Product with a name, advertising or similar, this shall be removed at the Customer’s expense before return. Otherwise, it can be removed at the Customer’s expense.
The Customer undertakes to give the installer access and the opportunity to dismantle/remove the Product. The Customer shall bear the costs of returning the installation site to the condition it was in before installation, unless the Agreement is terminated as a result of the Supplier’s default.
If the Customer does not pay the purchase price in accordance with the Agreement, and does not voluntarily return the Product, delivery without legal action is agreed in accordance with Section 13-2, paragraph 2, letters a) and b) of the Enforcement Act. In such cases, the customer will be sent a claim in accordance with § 4-18 of the Enforcement Act, where the customer will be made aware in the event of failure to pay the due consideration that compulsory delivery can be avoided if the claim with interest and costs is paid before enforcement is carried out, cf. Section 13-2, letter a) of the Norwegian Enforcement Act.
After enforcement due to non-compliance with the requested purchase price, set-off can only be declared if the counterclaim has been acknowledged or there is a basis for enforcement for the counterclaim against the Supplier, and the conditions for set-off are present.
The Customer shall exercise ordinary care and follow the instructions, including instructions for use, support messages and operational updates, and guidance from the installer that may have been provided or prepared for use of the Product.
The Customer shall not object to repairs and service that the Supplier considers necessary to ensure safe and proper operation of the Product.
Functional failure or operating deviations of the Product as a result of the Customer’s breach of this item 9 will not initially constitute a defect under the law of sales.
The Customer will receive news, updates, as well as other information related to the use and operation of the Product at the e-mail address given in the Order Confirmation. The Customer is obliged to regularly read and familiarise himself with this information.
The Customer shall indemnify the Supplier for any damage and loss, including consequential damage and indirect loss, arising as a result of the Customer’s use of the Product in violation of item 9.
The Supplier shall indemnify the Customer for any direct loss or damage that occurs as a result of a manufacturing defect in the Product, unless the loss or damage nevertheless occurred as a result of circumstances mentioned in item 9.
The Supplier renounces any other liability for loss and damage, including indirect loss and consequential damage, caused by the Product, unless otherwise follows from Norwegian law.
In the event of the Customer’s payment default exceeding 14 days, or other significant breach of the Agreement, the Supplier may terminate the Agreement in accordance with Section 45 of the Consumer Purchases Act, or demand compensation and interest cf. Section 46 of the Consumer Purchases Act. Reference is also made to Chapter 9 of the Consumer Purchases Act in its entirety.
The Supplier has the right to fully or partially assign its obligations under the Agreement to any third party.
Personal data is not disclosed or transferred to others unless there is a legal basis or order for such disclosure. Examples of this would typically be the disclosure of personal data to the installer that is necessary for the installer to be able to contact the Customer, or information disclosed to administrators of payment solutions via as mentioned in item 4, to the extent that this is necessary to carry out agreed payment transactions.
The Customer accepts that customer information about the Customer associated with the Agreement can be exchanged between the Supplier and those who at all times administer the payment solutions as mentioned in item 4.
For more information about how personal data will be processed and the Customer’s rights in this regard, we refer to our privacy policy:
www.e-thor.com/privacy-policy/
Questions and inquiries regarding personal data can be sent to legal@e-thor.com.
When you visit www.e-thor.com or our profiles on social media such as Facebook, Instagram, Twitter/X and LinkedIn, digital traces are left behind.
The external social media have their own rules for processing your personal data, which you accept by accepting their terms of use. The Supplier cannot influence this.
With the Customers explicit consent, the Supplier will collect personal data using cookies on our website. For more information on our use of cookies, reference is made to our declaration on the use of cookies, which is available here: www.e-thor.com/cookie-policy/.